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Privacy Policy

Website privacy policy

This website is operated by Neo Glow LED signs The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

who we are;

how and why we collect, store, use and share personal information;

your rights in relation to your personal information; and

how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Neo Glow LED signs (‘we’, ‘us’, ‘our’) collect, use and are responsible for storing certain personal information about you (‘you’, ‘your’, ‘yours’).


The personal information we collect and use

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

Types of personal information

We may process the following types of personal information in relation to you:

Contact details such as email addresses, postal addresses, telephone numbers, and secure bank details such as full card details or PayPal details.


How your personal information is collected

This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:

Personal information obtained from you directly

We will sometimes obtain information from you directly, including when you:

E.g. when subscribing to a newsletter, when purchasing a product, when creating a user profile and for when they wish to contact us using the contact us form on the contact page.

Personal information obtained by use of cookies or other automated means

We will sometimes obtain information via automated technology. This shall be by use of cookies and other similar technology. A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. Usually this will be in order to monitor and obtain information regarding:

E.g. to see how many times a website visitor visits the website, which pages the website visitor visits and to also determine traffic data and location data.

On the first occasion that you use our site we will ask whether you consent to our use of cookies and/or other similar processing technologies. If you do not consent, such technologies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.

For further information on our use of cookies and other similar technologies, please see our policy document as described below.

Changes to the way in which we collect your personal information

In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.


How we use your personal information

General purposes

In general, your personal information will generally be processed for the following purposes:

E.g. to enter into a contract for the sale of goods to you, to manage our business, and website and to provide effective marketing to you.

Monitoring

We may monitor communications, and in doing so we may obtain your personal information through this process. We will undertake monitoring in the following circumstances:

All of our emails will be monitored for a specific amount of time in order to help with fraud prevention, compliance quality insurance and training.

Use of your information for marketing purposes

We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.

We wish to make you aware that you have the right to object or to opt-out of any direct marketing by:

Eg. Unsubscribing using the link contained on all of our emails snd also via contacting us directly to opt out of any email communications.


Lawful basis for processing of your personal information

We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.

General lawful bases

The lawful basis upon which we are able to process your personal data are:

(1) where we have your consent to use your data for a specific purpose;

(2) where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;

(3) where it is necessary to enable us to comply with a legal obligation;

(4) where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;

(5) where we need to protect your own vital interests (or the vital interests of another person); and/or

(6) where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.

Lawful bases specifically applicable to marketing

We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy).


Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

We do not anticipate that we will need to share your personal information with any third party. We will notify should this position change.


How long your personal information will be kept

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

We envisage that your personal information shall be retained by us as follows:

We will keep your details until the end of the financial year.

After the period described above, your information shall be properly deleted or anonymised.


Keeping your information secure

We will ensure the proper safety and security of your personal information and have measures in place to do so. We will also use technological and organisation measures to keep your information secure. These measures are as follows:

User account access is controlled by a unique user name and password and all data is controlled on secure servers. Lastly payment details are encrypted using SSL

We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.


Children

Our website is not intended for children (anybody under the age of 18). We do not intend to collect data from children.


Your rights

Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

(1) fair processing of information and transparency over how we use your use personal information;

(2) access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;

(3) require us to correct any mistakes in your information which we hold;

(4) require the erasure of personal information concerning you in certain situations;

(5) receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;

(6) object at any time to processing of personal information concerning you for direct marketing;

(7) object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

(8) object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;

(9) object to processing our your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;

(10) otherwise restrict our processing of your personal information in certain circumstances;

(11) claim compensation for damages caused by our breach of any data protection laws; and/or

(12) in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on your rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please contact Neo Glow LED signs in the following manner:

email to Neoglowsigns@outlook.com


Your Requirements

If you would like this policy in another format (for example: audio, large print, braille) please contact us using the details below.


Complaints procedure

We hope that we can resolve any query or concern you raise about our use of your information.

The UK General Data Protection Regulation also gives you right to lodge a complaint with the supervisory authority. The supervisory authority in the United Kingdom is the Information Commissioner.


Changes to the privacy policy

This privacy policy was published on 2nd June 2024 and last updated on 2nd June 2024.

We may change this privacy policy from time to time and will notify you of any changes by:

They will be informed of changes to the privacy policy by email if they have opted into received emails or via a notice on the news/blog section of website


Contacting us

The relevant person to contact regarding your personal information is: Neo Glow.

Any requests or questions regarding the use of your personal information should be made to the above using the following method:

via email to neoglowsigns@outlook.com

 

 

 

 

TERMS & CONDITIONS

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors and users who:

 

access any images, photos, audio, video and other forms of data.

use the communication service purchase store products, personalised or customised signs via the Neo Glow website, over the phone, email, in person or through any other means.

By accessing the Website, Service, or by purchasing Products you hereby agree to these Terms and our Privacy Policy.

 

Eligibility

 

To be eligible to use this Website you must be at least 18 years old. If you use Neo Glow on behalf of a company, entity, or organisation, you must be an authorised representative with the authority to adhere to these Terms and Conditions.

 

Changes to these Terms and Conditions

 

Changes may be made to these Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on Neo Glow and will notify the date that revisions were last made.

 

Website Availability

 

We reserve the right to modify, update, or discontinue Neo Glow at our sole discretion, at any time, for any or no reason, and without notice or liability.

 

Product Availability

 

Neo Glow products are made to order. This includes the Products in the Website shop section.  If your sign is urgent please let us know the date you need it in the comments section during check out. We will make every effort to ensure your purchase reaches you within the stated timeframe but we make no guarantees as issues can arise that are outside of our control.

 

Purchases

 

If you wish to purchase any Product or make use of any Services through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address and payment information. For full information on what data we collect and how we use it please see our Privacy Policy.

 

Neo Glow reserves the right to change our prices at any time.

 

Neo Glow reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

 

Payment and Invoicing

 

Payment for all products ordered through the Neo Glow online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

 

Bespoke Signs – Payment is required in full before production can begin. Once you have approved a design you will receive an invoice via email which can be paid via Paypal or by using a major credit card. When payment has been made your sign will go into production.

 

The Design Process

 

We are happy to offer design service to customers, providing multiple designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund.

 

Returns & Refunds

 

Please see our Refund Policy

 

Third Parties

 

Neo Glow may include content from and/or links to other websites (each, a “Third Party Site”). We do not control or endorse any Third Party Site, and you agree that we are not responsible for the availability or contents of such Third Party Sites.

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